Privacy Policy
We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Emerald Plumbing Co., may collect from you, and how it is used. By using our website, www.emerald911.com, you are accepting the practices described in this policy.
Consent for SMS Communication
*Information obtained as part of the SMS consent process will not be shared with third parties.
- Types of SMS Communications- Text Message, Email, or Phone Call
- If you have consented to receive text messages from Emerald Plumbing Company, you may receive text messages related to your Service Request and/ or promotional information.
- Below are examples:
- Customers and Guests: Updates regarding your Service Request, Promotions, or other relevant information.
- Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.
*Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt-out at any time by texting "STOP."
- For assistance, text "HELP" or visit our [Privacy Policy URL] and [Terms of Service URL]
Types of Information Collected
We may collect personal and non-personal information, such as a name, phone number, physical address, domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.
We may contact you via phone, text and/or email in the future to tell you about specials, new products or services, appointment updates, or changes to this privacy policy.
Method of Information Collected
Customer data is collected through the submission of website forms, text messages, booking requests, email requests, phone call requests, and phone calls.
Information Use
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
Data Security Measures
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Data Sharing
We do not sell or share any SMS consent or personal information to third parties or affiliates for SMS/Marketing Purposes.
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
- Protect and defend the rights or property of our Website and related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, text, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Links
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time to time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
User Rights
We respect your privacy and are committed to protecting your personal information. You have certain rights regarding your personal data including the right to:
Access: Review the personal information we hold about you, Update: Correct any inaccuracies in your personal information, Delete: Request the deletion of your personal information, subject to legal and contractual obligations, Restrict: Limit the processing of your personal information in certain circumstances, Object: Oppose the processing of your personal information for certain purposes, Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller. Please note that certain rights may be limited by applicable laws and regulations. We will respond to your request within a reasonable timeframe.
Consent
By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (240) 345-9920 or via mail Attn: Privacy Officer, 119 Oronoco St, Suite 101, Alexandria, VA 22314.